FAQ

PLANNERS

 

What year are the planners made for?

No specific year! When you’re ready to begin, you can fill in the months, dates, and year to your heart’s delight. 

Where are your planners made?

Our fabulous planners are designed in Los Angeles, California and produced in the USA!

Where do you ship from?

Though we are based in Los Angeles, we ship directly from our warehouses in three locations in the United States:

  • Utah
  • Wisconsin
  • Massachusetts

How much planning can I get in with one planner?

It wouldn’t feel right to have anything other than 12 months. Plan away!

What’s the binding like for the planners?

Since planners are used often, we chose to make our planners spiral bound so that you can easily have it open on your desk while you’re strategizing!

 

PROCESSING & SHIPPING

 

What are the processing and shipping times?

❄️ Holiday Season: With the current pandemic causing a surge of orders and shipments this year, fulfillment centers and shipping carriers are seeing delays. Our current holiday processing time is at 8 to 12 business days with potential of additional processing days should there be more developments with the delays.  Please note that upgrading the shipping method only speeds up the transit time but not processing time. We apologize in advance for the inconvenience.

Standard: All our products (excluding digital) have a 3-5 business day processing window. However, with the impacts of COVID-19 and heightened safety and security measures, orders may experience a 5-8 business day processing window before shipping. Once shipped, orders can take up to 7 business days to reach you depending on where you are located. Please note that shipping carriers, too, are experiencing delays so the transit time is subject to change.

What are shipping times for Hawaii and Alaska?

Due to the impact of COVID-19, shipments to Hawaii and Alaska may experience longer than usual delivery times. Currently we're seeing a 30-day shipping time after leaving our warehouse for orders to Hawaii and Alaska. 
NoteIf you are located in Hawaii or Alaska, it is recommended to select ground shipping at checkout.

What’s the difference between processing and shipping time?

Outside of any digital products, all our products are packaged to ship during the processing window. Once they’re ready for shipment, the order enters the shipping window!

What shipping options are available?

We offer Fedex Smartpost $6.95 (final delivery is done by USPS) and Fedex Ground $9.95. 

Do shipping costs count towards the $75 minimum for FREE shipping?
Shipping costs do not count towards the free shipping minimum. Free shipping activates with $75 is reached for the subtotal.
What's the difference between Fedex Smartpost and Fedex Ground shipping?

Fedex Smartpost shipping can be sent to P.O Boxes, however Fedex Ground cannot. Fedex Smartpost takes 2-5 days longer than Fedex Ground so if you'd like your order to reach you faster, we suggest upgrading to Fedex Ground at checkout.  
Note: If you are located in Hawaii or Alaska, it is recommended to select ground shipping at checkout. 

    Do you offer priority shipping or priority processing?

    At this time, priority shipping and processing are not available. 

    Do you offer international shipping?

    Shop Lovet Agency ships to United States/Canada/FPO/APO addresses. If and when other international shipping becomes available, we’ll be sure to release updates! Note: FREE shipping is only for U.S. orders over $75. 

    Where do you ship from?

    Though we are based in Los Angeles, we ship directly from our warehouses in three locations in the United States:

    • Utah
    • Wisconsin
    • Massachusetts

    How long is shipping to Canada?

    At this time, transit times are at 3 to 4 weeks for international addresses.

    How do I track my order?
    You can click the link on your order confirmation but the tracking service we use marks your package as "Australia Post". We suggest pasting your tracking number onto Fedex.com for accurate tracking as all our orders are shipped using Fedex. 
    My tracking link isn't working. Should I be worried?
    Your order was shipped from one of our three U.S. based warehouses located in WI, MA and UT. We suggest pasting your tracking number onto Fedex.com, unless your tracking number starts with 92, then please use UPS.com for tracking. If you paste your tracking number onto google, it won't appear. Please use Fedex.com or UPS.com to track your order.
    Is my order coming from Australia? My tracking link is Australia Post.
    It's coming from the USA! When you receive a shipping confirmation via email, the tracking number may be using Australia Post as a tracking service. Our fulfillment center ships for other companies internationally and relies on Australia Post as their automatic tracking service. However, we only ship to the USA and Canada from our fulfillment centers located in Utah, Massachusetts, and Wisconsin. Orders are traceable through either FedEx, UPS, or USPS.

      

    RETURNS & EXCHANGES

     

    Do you offer refunds?

    Refunds are available minus the original shipping cost on physical products only, within 30 days of receiving your order.

    Digital download refunds are not available because of the nature of the item. 

    How do I start a return?

    Returns should be submitted through our contact form and must be done within 30 days of receiving your order. We'll provide you with a return address and instructions. 

    What is your refund policy?

    Please note that refunds can only be made to the original payment method as our system does not allow refunds to be processed to other payment methods nor can we provide checks. If refunds cannot be made to the original payment method, agents are on standby to provide credit in the applicable amount.

    Products must be in their original selling condition, no marks, tears, damage or use of any kind. 

    Digital products cannot be returned or refunded.

    Returning an order of 10+ planners/notebooks? 

    For planner orders of 10 planners/notebooks or more, a 25% restocking fee will be deducted from the refund amount. 

    Is there a return fee for orders that qualified for free shipping?

    Yes. Please expect $6.95 shipping fee to be excluded from the total of the refund even if your order was processed with free shipping. 

    Can I exchange an item I ordered?

    Exchange requests can be processed up to 30 days after receiving your order. To start an exchange, please use the contact form here to request an exchange.

    How does the exchange process work?

    Once your returned item is received by Shop Lovet, our shipping team will review the condition of the product. If there are no tears, damage, marks or writing, you will be supplied a store credit to place an order for the product you wish to receive. Standard shipping fees apply. 

    How does the return process work?

    Once your returned item is received by Shop Lovet, our shipping team will review the condition of the product. If there are no tears, damage, marks or writing, you will receive a refund to the original payment method within 5 - 7 business days (or sooner depending on your bank/card). 

    My planner/notebook arrived damaged/defective/with issues. What do I do?

    Please use the contact form here within 5 business days of receiving your order with photos and a description of the issue. A member of our team will be in contact review photos and have a replacement sent out. 

     

    GENERAL

     

    Are these planners and notebooks available anywhere else?

    Shop Lovet Agency planners, notebooks, etc. are EXCLUSIVE to www.shoplovetagency.com

    Can I cancel my order?

    Orders cannot be cancelled after they are placed as they are immediately sent to our production and fulfillment teams to complete. However, you can return the order once received if you're not longer in need of the order. Reach out to us through our contact form or help@shoplovetagency.com for instructions on returns!

    Do you offer wholesale pricing?

    Wholesale is currently not available.

    Do you offer discounts for multiple planner orders?

    Discounts are available when you join our newsletter! You'll receive a 10% discount upon signing up. We also have sales periodically for our email + text subscribers.

    NOTE: For planner orders of 10 planners/notebooks or more, if you make a return for a refund, please expect a 25% restocking fee deducted from the refund amount. 

    Are you the same as LOVET AGENCY?

    Yes and no. Shop Lovet Agency is owned by LOVET AGENCY, however the services are different. LOVET AGENCY is a full service brand and web design agency while Shop Lovet Agency provides planners, notebooks and guides to help you live a more fabulous life.